At Hprintings, we believe shopping online for your printing needs should be as stress-free as possible. While we take pride in the quality of our remanufactured and compatible ink cartridges, we also understand that sometimes things don’t go exactly as planned. Whether it’s a faulty cartridge, the wrong item received, or simply a change of mind, we’ve designed our Return & Refund Policy to put you, our customer, first.
Your trust is the ink that keeps our business running—and this policy ensures that your experience with us remains reliable, transparent, and worry-free.
1. Our Return Guarantee
We want you to feel confident every time you order from Hprintings. If you are not 100% satisfied with your purchase, you can request a return or replacement. We gladly accept returns in the following situations:
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Defective Products: If your cartridge doesn’t perform as expected, we’ll make it right.
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Wrong Item Delivered: Mistakes happen, but you won’t be stuck with an incorrect item.
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Unopened Products: If you’ve changed your mind and the packaging is still intact, we’ll take it back.
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Damaged on Arrival: If your order was damaged during delivery, notify us immediately for a replacement.
⏳ Returns must be requested within 30 days of receiving your order.
2. How to Initiate a Return
Starting a return with Hprintings is designed to be quick and simple:
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Contact Our Support Team – Reach us by email at support@hprintings.site or call us at +44 702 040 6574 (UK) or +91 90501 36579 (India).
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Provide Details – Share your order number, product details, and reason for return.
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Follow Instructions – Our team will guide you through the process, including packaging and return shipping details.
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Send Back the Item – Ship the product securely to avoid further damage.
We’ll keep you updated every step of the way until your return is processed.
3. Refunds
Once your returned product is received and inspected, we’ll notify you about the approval or rejection of your refund.
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Approved Refunds – The amount will be credited back to your original payment method.
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Processing Time – Refunds usually take 5–7 business days, depending on your bank or payment provider.
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Full Coverage – If the error was on our side (wrong item or defective product), we cover the return shipping cost.
We aim to ensure that no customer ever feels stuck or disappointed.
4. Replacements & Exchanges
Sometimes waiting for a refund isn’t the fastest solution—especially if your printer is sitting idle. That’s why we also offer direct replacements or exchanges. If you’d prefer a new cartridge instead of a refund, just let our team know. We’ll ship out a replacement quickly so you can get back to printing without delays.
5. Non-Returnable Items
While we try to be as flexible as possible, some items cannot be returned:
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Cartridges that have been opened, used, or installed.
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Products returned after 30 days of delivery.
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Items damaged due to improper installation or handling.
We encourage you to double-check compatibility before unsealing your cartridge. If you need help choosing the right product, our team is always here to guide you.
6. Our Customer-First Promise
We know returns can sometimes feel complicated, but at Hprintings, we’ve simplified the process to keep it fast, fair, and friendly. Here’s what makes our policy stand out:
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Quick Response Times – No endless waiting for answers.
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Hassle-Free Process – Clear instructions and no hidden steps.
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Customer Protection – You’re covered if anything goes wrong.
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Transparent Communication – We keep you informed from start to finish.
Our goal isn’t just to sell ink—it’s to build long-term trust and relationships with our customers.
7. Contact Us for Assistance
If you have any questions about our Return & Refund Policy, or if you need immediate support with an order, our team is just a call or click away:
📞 Phone (UK): +44 702 040 6574
📞 Phone (India): +91 90501 36579
📧 General Inquiries: info@hprintings.site
📧 Return & Support: support@hprintings.site
📍 Address: New Ashok Nagar East Delhi
At Hprintings, your satisfaction isn’t just a promise—it’s a guarantee. Every purchase you make is backed by our commitment to quality, reliability, and outstanding service.